KEPUASAN LAYANAN IBU HAMIL PENGGUNA PROGRAM BPJS DI PUSKESMAS SE-KOTA BENGKULU TAHUN 2014

Abstract

With the implementation of BPJS’S programs that replace Jampersal, then patient
satisfaction from cost faktors or foundation complete. Patient Satisfaction can be also assessed
from the age of mother, education, employment and maternal parity use BPJS’S program. The
purpose of this observation is for description the level of mother’s satisfaction toward
implementation of BPJS’S program in all clinic of Bengkulu city. The design that use is cros
secsional with all of population pregnant mother that do examination in all clinic of Bengkulu
city amount 115 people’s taken with Accidental sampling technic. Level analysis of satisfaction
of pregnant mother toward implementation of BPJS based on the comparison of the distribution
the patient satisfaction that look from age, education, employment and parity also statistik
analysis with Chi Square test. The result of observation was not relation between age, education,
employment of pregnant mother toward implementation BPJS’S program in all clinic of
Bengkulu city, while parity analysis there is relation of maternal parity toward implementation
BPJS’S program in all clinic Bengkulu city. Be expected medical employment can be improve
implementation BPJS’S program start from level of primer until the level of sekunder be better
than before.